Effective Date: January 1, 2024
Last Updated: January 1, 2024
1. Overview
This Refund and Cancellation Policy outlines the terms and conditions for canceling services and requesting refunds from Lotas Management. We strive to provide fair and transparent policies while ensuring the sustainability of our business operations.
2. Service Categories
Our refund and cancellation policies vary based on the type of service:
- Custom Software Development: One-time projects with specific deliverables
- Web Development: Website creation and design services
- IT Infrastructure: Hardware and system setup services
- Cloud Services: Hosting and cloud computing services
- Ongoing Support: Monthly maintenance and support services
- Consulting: Advisory and consulting services
3. Cancellation Policy
3.1 Project-Based Services
Before Project Commencement:
- Full refund available if cancellation is made within 48 hours of payment
- 50% refund available if cancellation is made within 7 days of payment
- 25% refund available if cancellation is made within 14 days of payment
- No refund available after 14 days or project commencement
After Project Commencement:
- Payment for completed work phases will be retained
- Refund may be available for incomplete phases, subject to evaluation
- All deliverables completed up to cancellation date will be provided
3.2 Ongoing Services
- 30-day written notice required for cancellation
- Services will continue until the end of the current billing period
- No refund for the current billing period
- Unused portions of prepaid services may be refunded at our discretion
3.3 Cloud and Hosting Services
- 7-day notice required for cancellation
- Prorated refund available for unused portions of prepaid services
- Data backup and transfer services available for additional fee
- Account data will be deleted after 30 days of cancellation
4. Refund Eligibility
4.1 Eligible Scenarios
Refunds may be considered in the following situations:
- Service cancellation within the specified timeframes
- Failure to deliver services as agreed in the contract
- Material breach of service agreement by Lotas Management
- Technical issues that prevent service delivery
- Duplicate payments or billing errors
4.2 Non-Eligible Scenarios
Refunds will not be provided in the following situations:
- Change of mind after project commencement
- Dissatisfaction with completed work that meets agreed specifications
- Delays caused by client feedback or approval processes
- External factors beyond our control (force majeure)
- Violation of terms and conditions by the client
5. Refund Process
5.1 Refund Request
To request a refund, please follow these steps:
- Submit a written refund request to contact@lotasmanagement.shop
- Include your project details, payment information, and reason for refund
- Provide any supporting documentation
- Allow 5-7 business days for initial review
5.2 Refund Review Process
- All refund requests will be reviewed within 7 business days
- We may request additional information or documentation
- You will be notified of the decision via email
- If approved, refunds will be processed within 10-15 business days
5.3 Refund Methods
- Refunds will be processed through the original payment method
- Bank transfer refunds may take 3-5 business days to reflect
- Credit card refunds may take 5-10 business days to appear
- Alternative refund methods may be arranged in special circumstances
6. Partial Refunds
In certain situations, partial refunds may be applicable:
- Project cancellation after completion of specific milestones
- Unused portions of prepaid services
- Prorated refunds for monthly services
- Refunds less administrative and processing fees
7. Dispute Resolution
7.1 Internal Resolution
We encourage direct communication to resolve any issues:
- Contact our customer service team first
- Provide detailed information about your concern
- Allow reasonable time for resolution
- Escalate to management if necessary
7.2 External Resolution
If internal resolution is not possible:
- Disputes may be subject to arbitration
- Legal proceedings will be conducted in Jaipur, Rajasthan
- Indian law will govern all disputes
8. Special Circumstances
8.1 Force Majeure
In cases of force majeure (natural disasters, government actions, etc.):
- Service delivery may be delayed without penalty
- Refunds may be considered on a case-by-case basis
- Alternative service arrangements may be offered
8.2 Business Closure
In the unlikely event of business closure:
- Clients will be notified at least 30 days in advance
- Refunds will be processed for unused services
- Reasonable efforts will be made to transfer services to alternative providers
9. Service Level Agreements
For services with specific SLAs:
- Failure to meet SLA requirements may result in service credits
- Repeated SLA violations may qualify for partial refunds
- SLA terms will be specified in individual service agreements
10. Modification of Policy
This policy may be updated periodically:
- Changes will be communicated to existing clients
- Updated policy will apply to new agreements
- Existing agreements will be governed by the policy in effect at the time of signing
11. Contact Information
For questions about this policy or to request a refund:
Important Notice: This policy is subject to the terms and conditions outlined in our service agreements. In case of any conflict, the specific terms in your service agreement will take precedence.